Monday, November 29, 2021
HomeFinancial AdvisorOne other Instance of the Decline of USAA - USAA Group

One other Instance of the Decline of USAA – USAA Group


This morning I had an e-mail that I had a safe message from USAA. Thought it was type of odd since I hadn’t been speaking with them about something by means of the messaging portal… What I discovered was one other instance of the state of customer support at USAA (been coping with the Quicken subject for over 6 months if that offers you an concept of the place I am coming from…).

I had despatched a message on April 14th (over 6 months in the past!) with a query in regards to the login course of. The response was acquired at present, November eighth. WTH? Not solely that, the response signifies that replying to the message within the  Message Middle is now not an possibility after 9/23; over a month in the past. That is ridiculous and one more instance of why I am shifting my banking and funding merchandise away from USAA. Want I might fully cease doing enterprise with them however the longevity of my affiliation for insurance coverage (over 40 years) makes it exhausting to search out comparable charges with a brand new firm.

However hey, love the commercials with Gronk; he is fortunate he isn’t eligible for membership and may’t get caught with what’s now not something however simply one other monetary companies firm…

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